Men’s Health Co.
Effective Date: June 18, 2023
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Under the Health Insurance Portability and Accountability Act (HIPAA), Men’s Health Co. is required by law to maintain the privacy and security of your Protected Health Information (PHI). This information includes:
- Clinical documentation, consult notes, and health histories.
- Laboratory test results, blood work, and diagnoses.
- Treatment plans, prescription records, and telehealth visit details.
- Billing, insurance, and payment information.
1. How Your Health Information May Be Used or Shared
We may use or share your health information both with and without your written permission, depending on the clinical circumstances.
When Your Permission Is NOT Needed
We typically use or share your health information without your explicit permission for the following reasons:
- Men’s Health Treatment: We can use your health information and share it with the physicians, clinicians, and medical staff members who are providing your care. For example, your clinical team will share your lab results and medical history to formulate your personalized treatment plan or send a prescription to our pharmacy partner.
- Payment: We can use and share your health information to process your bills, coordinate payment from credit cards, or manage health plan/insurance reimbursement if applicable.
- Healthcare Operations: We can use and share your health information to safely run our clinic, improve our digital telehealth platforms, evaluate clinician performance, and ensure our treatment protocols meet strict standards of care.
- Appointment & Treatment Reminders: We will use your information to contact you with appointment reminders, shipment tracking, or treatment follow-ups. These may be sent via secure message, text, email, phone call, or voicemail.
- As Required by Law: We will share information about you if state or federal laws require it, including responding to legal actions, lawsuits, court orders, or subpoenas.
- Public Health and Safety: We may share health information about you for certain mandatory situations, such as reporting adverse product reactions to the FDA or preventing a serious, imminent threat to your safety or the safety of others.
When Your Permission IS Strictly Needed
For activities outside of standard medical treatment, billing, and clinical operations, we must obtain your explicit written authorization. You may revoke this authorization at any time by notifying us in writing.
- Marketing: We will never sell your PHI or use your medical history, diagnosis, or health data for third-party marketing purposes without your explicit, signed written authorization.
2. Your Privacy Rights
When it comes to your health information, you have certain federal rights:
- Get a Copy of Your Medical Record: You can ask to see or get an electronic copy of your medical history, clinical notes, and billing data. We will provide a copy or a summary of your health information, usually within 30 days of your request.
- Ask Us to Correct Your Record: You can ask us in writing to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request if we believe the record is accurate, but we will explain why in writing within 60 days.
- Request Confidential Communications: You can ask us to contact you in a specific way (for example, call a mobile number instead of an email). We will accommodate all reasonable requests.
- Ask Us to Limit What We Use or Share: You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would negatively impact your direct medical care.
- Note: If you pay for a treatment or service out-of-pocket in full, you can ask us not to share that information for the purpose of payment or operations with your health insurer, and we will honor that request.
- Get a List of Those With Whom We’ve Shared Information: You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why (excluding standard treatment, payment, and operations data).
- Get a Copy of This Privacy Notice: You can request a digital or paper copy of this notice at any time.
3. Our Responsibilities
- Maintaining Privacy: We are required by law to maintain the privacy and security of your protected health information.
- Breach Notification: We must let you know promptly if a security breach occurs that may have compromised the privacy or security of your health data.
- Following This Notice: We must follow the duties and privacy practices described in this notice. We will not use or share your information other than as described here unless you give us permission in writing.
4. Changes to the Terms of This Notice
We can change the terms of this notice at any time, and the changes will apply to all information we have about you. The new notice will be available upon request on our website.
5. Complaints and Contact Information
File a Complaint
If you believe your privacy rights have been violated, you can file a complaint directly with us or with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to:
Centralized Case Management Operations > U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F HHH Bldg.
Washington, D.C. 20201
Or online via: www.hhs.gov/ocr/privacy/hipaa/complaints/index.html
We respect your privacy rights and will not retaliate or penalize you in any way for filing a complaint.
Contact Us
For any questions regarding this notice, your rights, or to submit a written request regarding your clinical files, please contact us:
